Politely explaining rules

Today: politely explaining rules. Dinh Thanh Huyen, from Vietnam, moved to Japan 4 years ago. She works as a care worker at a care facility in Ibaraki Prefecture. Dinh-san must often communicate directly with residents' family members. She wants to keep their feelings in mind while still relaying the facility's rules -- a task that requires a high level of Japanese ability! She will tackle a roleplay challenge where she explains facility rules to the family of a new resident.