Rip Off Britain

The team takes on the case of an Elvis superfan who says an immersive experience with the 'King' was far from what was advertised.

A couple from the Wirral say their dream cruise holiday was ruined when a leaky pipe above their cabin covered them in foul-smelling liquidised food waste.

The team visit a Portsmouth suburb that has been repeatedly targeted by doorstep cold callers trying to charge thousands of pounds for roof repair jobs that simply weren't needed.

The team reveal shocking failings at a high street bank after it sent crucial communications to a blind customer by letter.

The team sniffs out the truth about the glossy online pet store selling treats for dogs, which despite been banned from trading is still taking pet owners' money.

The team investigate the use of facial recognition software on Britain's high streets after a woman from Salford is falsely identified as a toilet roll thief.

A man whose home address is hijacked by a fraudster using the name Michael Jackson receives traffic fines and a visit from a bailiff but says the authorities won't help.

A victim of a huge international investment scam network meets one of the investigative journalists who uncovered it.

A viewer contacts the team after suspecting the online task work he's been completing could be a scam.

In another special episode for BBC Scam Safe week, the team hear the incredible story of one Edinburgh woman left devastated when an online romance turned out to be a scam.

In the first of five special episodes for BBC Scam Safe week, the team investigate the fake bank accounts all registered in one Cheshire street.

The team investigate the cases of holidaymakers who say the reality of their trips was far from what was advertised by the travel company.

The team take on the case of electric vehicle drivers who say their energy provider couldn't connect them to the best tariffs because of where they live.

The investment scheme that went wrong after nearly 200 victims believed they were buying a holiday lodge connected to a well-known brand.

The team take on the case of the homeowner who claims a broadband company installed a new telegraph pole without warning, which left their car stuck in the lane behind their home.

The team investigate the life insurance policies that have left some customers in the lurch, including the woman whose insurer doesn't accept she has cancer.

The team investigate the cases of holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected.

The families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly.

The team investigate who is responsible for the mystery cracks in laptop screens that left a trail of angry customers.

How sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong.

The team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home.

The team investigate the holiday timeshare company that members feel has moved the goalposts as they reached the end of their contracts – with their investments worth far less than they had expected.

The team investigate why some brands continue to label their wet wipes as flushable – despite the major drain blockages caused by wet wipes that cost millions to repair every year.

The team investigate how a scammer was able to cancel one man’s flight when he believed he was receiving customer support from the airline on social media.

The team investigate why a bank suddenly refused to let one couple re-mortgage because of the way their home had been constructed – despite approving the mortgage five years earlier.

The team hear from the devastated homeowners who claim the warehouses behind their back gardens were built without proper consultation.

Gloria Hunniford, Julia Somerville and Louise Minchin investigate how a firm providing equipment to children with special educational needs has let down dozens of families and charged unlawful fees.

The team meets the couple who have been stuck in a battle with their insurer for more than three years over fixing damage to their home caused by subsidence.

How much can you trust your MOT? The team investigate the so-called ‘ghost’ MOTs available for sale and hear from the mum whose second-hand car was far from roadworthy.

The team investigate the fraudulent websites convincing shoppers to invest in a ‘best-buy’ home appliance and meet the woman who learned that her top-rated dehumidifier wasn’t up to the job.

Gloria Hunniford, Julia Somerville and Louise Minchin investigate the courier company that customers say is still letting them down – despite past promises made on the programme.

Can you trust airport departure boards? The team meet one group of passengers who waited patiently in the departure lounge for their delayed flight, only to find out it had already left without them.

In a special scams episode, the team meets the 20-year-old who was waiting to receive a tax rebate from HMRC, only to discover someone else had cashed the cheque weeks earlier.

Gloria Hunniford, Julia Somerville and Louise Minchin investigate the home insurance policies refusing damage claims if the cause can be linked to events that were insured under an old policy

How one man has been left battling to prove his identity after fraudsters took out a Universal Credit loan in his name, with repayments automatically taken from his wages.

Gloria Hunniford, Julia Somerville and Louise Minchin investigate the case of the homeowner who paid a company nearly £2,000 up front for garden maintenance, but has nothing to show for it

When a woman’s garden wall is flattened and a couple’s camper van is wrecked by careless delivery drivers, the team find out why the courier companies involved might not help put things right.

A couple who planned a holiday to Honolulu say their four-day stop-off in Las Vegas was wiped out by a series of flight cancellations and delays.

The team investigate why an insurance company declined a no-fault claim after a fire spread from the house next door.

The team investigates why court rulings aren’t being enforced against the businesses that owe their customers money – and what can be done about it.

The team investigate the case of the energy company that still refused to pay back £3,000 to its customer despite two ombudsman rulings in his favour.

The team takes on the case of an Elvis superfan who says an immersive experience with the 'King' was far from what was advertised.

A couple from the Wirral say their dream cruise holiday was ruined when a leaky pipe above their cabin covered them in foul-smelling liquidised food waste.

The team visit a Portsmouth suburb that has been repeatedly targeted by doorstep cold callers trying to charge thousands of pounds for roof repair jobs that simply weren’t needed.

The team reveal shocking failings at a high street bank after it sent crucial communications to a blind customer by letter.

The team sniffs out the truth about the glossy online pet store selling treats for dogs, which despite been banned from trading is still taking pet owners’ money

The team investigate the use of facial recognition software on Britain's high streets after a woman from Salford is falsely identified as a toilet roll thief.

A man whose home address is hijacked by a fraudster using the name Michael Jackson receives traffic fines and a visit from a bailiff but says the authorities won’t help.

A victim of a huge international investment scam network meets one of the investigative journalists who uncovered it.

A viewer contacts the team after suspecting the online task work he’s been completing could be a scam.

In another special episode for BBC Scam Safe week, the team hear the incredible story of one Edinburgh woman left devastated when an online romance turned out to be a scam.

In the first of five special episodes for BBC Scam Safe week, the team investigate the fake bank accounts all registered in one Cheshire street.

The team investigate the cases of holidaymakers who say the reality of their trips was far from what was advertised by the travel company.

The team take on the case of electric vehicle drivers who say their energy provider couldn’t connect them to the best tariffs because of where they live.

The investment scheme that went wrong, after nearly 200 victims believed they were buying a holiday lodge connected to a well-known brand.

The team take on the case of the homeowner who claims a broadband company installed a new telegraph pole without warning, which left their car stuck in the lane behind their home.

The team investigate the life insurance policies that have left some customers in the lurch, including the woman whose insurer doesn’t accept she has cancer.

The team investigate the cases of holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected.

The families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly.

The team investigate who is responsible for the mystery cracks in laptop screens that left a trail of angry customers.

How sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong.

The team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home.

The team investigate the cases of holidaymakers who say their relaxing breaks were ruined by noisy building work.

How a scammer took over one woman’s WhatsApp account in a bid to defraud her friends and family.

The team reveal the gift voucher blunders that left one customer with only two theme park tickets for her family of six.

The team take on the case of residents who were billed by their managing agent for fire safety upgrades to their front doors.

The team investigate the shopping app that one woman found so addictive, she asked her bank to cancel her cards in order to stop her spending.

The team investigate the cases of holidaymakers left suffering from debilitating gastric illnesses after a luxury five-star trip to Cape Verde.

How a grandmother was groomed into cashing in her entire pension. Even her own family and the police couldn’t break the spell.

The team investigate the case of a girl who suffered severe burns after using a nail glue she bought online and expose the other products that pose a risk.

The team expose a shocking trick caught on camera during a private car sale that’s left some drivers thousands of pounds out of pocket.

The team investigate the mysterious transactions made via mobile phone payments – even after the customer had cancelled their bank card.

The team help a couple who paid thousands to terminate their timeshare membership. As another suspicious operator offers to help, the team are there to challenge his claims.

The team help people stuck with paying a monthly contract for smartphones that were never delivered. And the SUV drivers left fearing for their safety when the cars developed a fault.

The team help one family who narrowly escaped when their conservatory roof shattered and ask who should foot the bill.

The team meet residents furious at water bills increasing by 47 per cent. And the energy company that incorrectly charged an 82-year-old nearly £3,000 on her winter bills.

The team investigate fake tenants who turned a home into a cannabis farm. And the pet microchipping database that could make it harder to track down your missing furry friend.

The team report on restaurants and takeaways where incorrect hygiene ratings risk misleading customers. Is the system in need of an overhaul?

The team hear from customers of a leading holiday cottages company, who say their getaways were wrecked when they found their holiday homes covered in grime.

Louise Minchin, Julia Somerville and Gloria Hunniford hear from victims of severe flooding who’ve been forced to move out of their homes for months because of delays in carrying out repairs.

Gloria Hunniford, Louise Minchin and Julia Somerville hear from viewers who say their carefully packaged goods are getting smashed by clumsy couriers.

The team hear how a woman from south London says the electrical wiring in her vehicle is being repeatedly chewed by rats, causing thousands of pounds worth of damage.

Julia Somerville, Louise Minchin, Gloria Hunniford and the team hear the shocking story of how a woman’s attempts to invest both her own savings and her mum’s went disastrously wrong.

Julia Somerville, Louise Minchin, Gloria Hunniford and the Rip Off Britain team have with a sun-soaked holidays special focusing on your travel traumas.

The team hears from the women from South Wales who have been hounded for hundreds of pounds worth of debt after someone else took out a ‘buy now, pay later’ account in their names.

The reveals the story of how a car finance company’s mistake led to the credit record of a man from Blackpool being merged with a man from South Wales who shared his name.

The team reveals how scammers are convincing victims to part with their cash by posing as senior bank staff, and pointing to their social media pages as evidence.

The team uncovers the shocking story of the readily available gadget that can hack your wifi and renders many doorbell video cameras useless as security devices.

In a special holiday edition, Gloria Hunniford, Julia Somerville and the team ask how much damage is too much damage when it comes to your passport.

We reveal how fraudsters are selling counterfeit versions of a well-known weight-loss drug and the potentially devastating consequences for one woman who suffered a seizure after injecting it.

The team investigate the homeowners who’ve found their homes targeted by scammers who steal personal information to try and sell their homes from under their feet.

How a recently bereaved widow from Lancashire was conned out of the £226,000 proceeds of a house sale by fraudsters who claimed she was investing in cryptocurrency.

How fraudsters are using social media posts about missing people and pets to hook their victims into scams.

The travellers seeking answers after their getaway plans were wrecked when huge security queues at a major British airport caused them to miss their flights.

How mobile phone theft victims are facing huge bills when crooks’ purchases are charged to them.

Gloria Hunniford, Julia Somerville and the team hear how the promise of a no win, no fee legal action left a man from Burnley with a £27,000 legal bill after a firm of solicitors went bust.

A 90-year-old is shocked by a £17,000 ground rent bill on the flat he’s owned for 50 years. Plus the online marketplace being abused by scammers.

Gloria Hunniford and Julia Somerville hear the story of a woman from Bolton who staged a protest at the local branch of her bank after being left penniless and with no access to her money.

Julia Somerville and Gloria Hunniford present a sun-drenched holiday edition, featuring airline passengers who were supposed to be travelling to Barcelona but got put on a flight to Lithuania.

Gloria Hunniford and Julia Somerville get to grips with the lightweight construction material RAAC. Installed decades ago, it’s ended up decimating housing estates across Scotland.

With millions of pounds sitting unclaimed in dormant or misplaced accounts, the team sets about helping a former bank worker track down her pension pot, which has been missing since the 1990s.

Gloria Hunniford learns how the 1990s fashion for bamboo in our gardens is causing expensive problems for some homeowners 25 years later.

Gloria Hunniford and Julia Somerville are joined by Henry the Blue Peter dog, as they hear about the chihuahua owner from Oldham whose pet insurer refused to pay out.

The tour operator that one couple say really let them down when their coach transfer took a turn for the worst.

Life savings gone and no refund – why your choice of bank could make all the difference if you lose out to scammers.

The dogged debt collectors who won’t give up – even when you don’t owe them anything. And the missing mail causing huge headaches and leaving you out of pocket.

The team tackle more bad practice, including debunking the claims of a slimming pill magazine that says you’ll lose a stone in a week.

Gloria Hunniford, Angela Rippon and Julia Somerville hear from the young people who thought they were dabbling in investments but instead ended up unwittingly money laundering.

The hacked hotel emails that could cost you your holiday. Also, the team meets a woman who felt abandoned by her cruise company when illness struck on board.

Could the biggest change to landlines in generations leave you without a phone or broadband? And the new plans that might bring private parking operators into line.

How one tech giant’s phone insurance will only pay out if thieves don’t switch off the tracking software on your handset. And the people forced to pay for items that never arrived.

The team meets a couple at loggerheads with a developer after finding soaked plaster and a beetle infestation in their new-build home.

From shockingly incorrect bills to broken smart meters, bad customer service to impossible debts, the Rip Off Britain team challenge the energy industry and the government.

The team investigates the holiday deal websites whose offers were very different to what was advertised.

Priced off the road: the young drivers handed a car insurance price hike in the middle of their policy.

The team meet one man worried that the £300k he spent on rare whisky might have vanished after the investment firm went bust.

When an algorithm banned one woman from opening an online account because her surname was McManus, she asked Rip Off Britain for help!

The team investigates the seriously written-off cars patched up and put back on the road, and asks why e-bike batteries, withdrawn for being a fire hazard, could still be on sale.

The team meets a man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised.

How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets.

Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren’t a quid after all. And badly behaved airlines – is it about time they were brought into line?

How one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house selling properties that came with a bigger outlay than first expected.

Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book.

The team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them.

How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.

The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund.

The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds.

How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.

How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.

The holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.

The 11-year-old that booked a £4,000 holiday by accident. Plus, why car insurance prices are going through the roof for some people.

The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.

How delays at the top of the DVSA are fuelling a black market in driving tests. Also, a look at the government’s plans to supercharge the war on fly tipping and the dangers of bargain hunting.

The crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man’s search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.

The young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.

Gloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.

Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.

The team take an exclusive look behind the scenes at a bank’s fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.

Gloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000.

We explore the online reviews that may not be all they appear to be, and share the very latest advice on how to spot the real from the fake so that you can buy with confidence.

Julia, Angela and Gloria investigate the home repair policies, car insurance and funeral plans that didn't deliver what those who signed up to them expected, and explain what you can do to avoid them.

Some companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong?

Angela Rippon, Julia Somerville and Gloria Hunniford are on the trail of QR codes that led people to spend more than they bargained for.

The team investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man’s car through central London, leaving him with the bill.

The team challenge the food delivery giants making customers pay for items that were never delivered. Also, what to do if you've received vouchers for cancelled holidays.

The team get to grips with the tricky problem of compostable and biodegradable packaging. Does the labelling really stack up?

Angela, Gloria and Julia tackle the shocking scourge of appliance cover policies that aren’t worth a penny. Also, where do you find a good builder?

Tech expert David McClelland reveals how your social media could be an open door to let scammers get to your money – and how you can shut them out.

The team reveal the shocking case of a man whose bank accounts were drained via his online apps when his mobile was stolen from him, only for his bank to refuse to reimburse him.

The team help a group of karate enthusiasts claim a refund from an airline. And why have new rules to keep private parking companies in check failed to materialise?

A woman's credit rating is ruined by scammers who took out multiple mobile phone contracts in her name. And how to deal with the car cannibals who set their sights on stealing parts of your car.

Customers who order one thing but receive another and then are refused a refund. And the holiday firms whose terms and conditions are almost impossible to navigate.

Gloria Hunniford meets tenants living with damp, mould and a rat infestation in homes in one of Britain's biggest housing associations.

The team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000 bill for an accident that wasn't their fault.

Is a new look and new name enough to transform how customers feel about one major delivery company? And the new communities left waiting months for developers to finish off the playgrounds and amenities they were promised.

Angela Rippon, Gloria Hunniford and Julia Somerville meet people whose homes have been put at risk through no fault of their own.

Gloria Hunniford, Angela Rippon and Julia Somerville take on scammers, including the fraudsters taking out expensive phone contracts and leaving others to foot the bill.

Julia Somerville, Gloria Hunniford and Angela Rippon hear from the families pushed to the brink by mould in their homes and who feel their complaints aren’t being heard.

Angela Rippon dons a helmet and hits the streets to discover why eScooters are leaving some pedestrians feeling scared. And the small businesses ruined by crooks who hijacked their online listings to steal customers.

The fraud victims with nowhere to turn, including a bereaved mum trying to wrestle back control of her late son’s social media accounts from a scammer, and the woman whose bank had no number for her to report the scam that cost her thousands.

Including the new 'money flip' con that’s hitting social media with devastating consequences. And the latest on pet scams – it’s a problem that just won’t go away.

Featuring the family home devastated by floods of the very worst kind. Plus the green dreams that became expensive messes after the experts responsible got things wrong.

Rip Off Britain looks at people who spent thousands on a bold new venture only to be left with nothing to show for it. Plus parking tickets that ended up with a summons to court.

Gloria Hunniford hears the shocking story of a woman who lost one of the largest amounts of money the programme's ever reported on. Plus, the latest twist on Sim swap – the mobile phone takeover scam.

Angela Rippon investigates the second hand cars with a secret history which could be putting you in danger. There is also an investigation into an online marketplace.

Julia meets brides-to-be who believed they’d done all they could to protect their wedding, but whose dream day went up in smoke, and lots of top-notch advice from our expert advice clinic.

Julia Somerville, Angela Rippon, and Gloria Hunniford meet the people pursued to pay debts racked up by someone else. Angela investigates what went wrong.

In this episode, the deaf movie lovers furious at the lack of captioned screenings, insurance companies and storm damage, and top tips from the country’s leading consumer experts.

Rip Off Britain tackles the scam social media listings catching people out in search of a home to rent, and the shocking results of the team’s investigation into the scale of scam ads.

Angela meets the devastated neighbours left footing the bill for flats that fell into the ground, and the team investigate the energy switch you didn't want.

How you can make sure you’re protected from the growing crime of number spoofing, in which scammers fool people into believing they are calling from a genuine bank phone number.

The team visit a housing estate in Stoke that is gradually sinking into the ground, with residents fearing they will be left to clear up the mess.

Gloria Hunniford, Julia Somerville and Angela Rippon meet the people who say they have been forking out thousands for subscription services that they did not realise they had signed up to.

This episode features the residents of one estate who fear they might be charged to access their homes after being told the land in front of their houses is up for sale.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate the shocking story of a mum whose two-year-old daughter was left fighting for her life after swallowing a toy.

Gloria Hunniford, Julia Somerville and Angela Rippon hear from a woman battling one of the world's tech giants to regain access to her late husband’s photos and videos.

Julia hears from the learners in lockdown who found self-education more expensive than they had expected, and the online electronics retailer that has left dozens of customers in the lurch.

How damage caused by delivery drivers has left homeowners with broken walls and big bills, and the big-name company whose customer service has left many at their wits’ end.

Julia hears about the bewildering sales tactics of cold callers who pursue vulnerable people, and the energy brokers not always offering the best deal.

Gloria Hunniford meets victims of a scam that starts with a simple message about parcel deliveries before leading people into a terrifyingly plausible confidence trick.

When is storm damage really storm damage? The team look at home insurance small print. And the families whose gardens have been fenced off and branded dangerous after terrifying landslides.

Julia Somerville meets a woman whose act of charity was scuppered when her delivery company lost the parcels she was sending to help others.

The devoted dog owners who insured their precious pets only to find that it didn’t pay out when disaster struck. And who keeps your lights on when your energy supplier goes bust?

Gloria Hunniford goes on the trail of some mysterious missing parcels, hearing how precious cargo can end up being sold off at auction instead of safely delivered.

The team investigates the ransom demands being faced by small businesses hit by online hackers. Are social media firms doing enough to help victims?

Angela Rippon investigates the green schemes that have fallen foul of the mortgage providers when owners come to sell up. And is crowdfunding a safe bet or a risky investment?

Gloria Hunniford, Julia Somerville and Angela Rippon reveal how banks are leaving some victims of fraud high and dry, despite new protections having been introduced.

How one of the biggest online shopping companies in the world has left its customers wishing they’d taken their business elsewhere.

Angela meets the fed-up pedestrians who want to bring an end to motorists parking on the pavement. They say it’s dangerous and inconsiderate- drivers say they have no choice.

How the scramble for a hot tub has left people hundreds of pounds down. Plus, how criminals posing as key workers have played on the people’s fears to extract yet more money from their victims.

Angela joins a stake out with a man whose confrontational approach to taking on the fly tippers has to be seen to be believed. Plus, top-notch consumer advice is handed out at the annual pop up shop.

The shocking tale of the hackers intercepting customer accounts with fast-food businesses and leaving them to foot the bill. And how companies are failing victims of identity fraud.

Julia Somerville, Gloria Hunniford and Angela Rippon investigate how thoroughly builder-vetting websites check the tradespeople they list.

The team hear from job seekers who were told that before they could even get an interview, they would need to pay for training that ultimately turned out to be pointless.

A woman whose husband paid £85,000 for collectable gold coins learns what they’re really worth, and the couriers who did a runner after being hired to move valuable items.

The team expose flaws in the UK companies register that allow dodgy firms to appear legit, and why is a little-known government agency claiming to own bits of people's gardens?

The team investigate a supermarket loyalty card scheme that refuses to refund customers who have had their points stolen by scammers.

Rev Richard Coles reveals how a fake crowdfunding appeal was set up following the death of his husband last year.

How dozens of drivers have lost money to a company that sold their car for them but didn’t pass on a penny of the cash, and how to spot a dodgy online retailer.

The team reveal one of the most jaw-dropping scams they have ever seen. They also see how fraudsters have made a fortune preying on pandemic paranoia during the Covid-19 crisis.

Angela Rippon, Julia Somerville and Gloria Hunniford discover how a simple mistake with your insurance claim after a car accident could leave you thousands of pounds out of pocket.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate a high street gift card scam and hear about one man's race to stop crooks taking out phone contracts in his name.