Series synopsis
Customer Wars is an American reality documentary television series that premiered on A&E on November 15, 2022. It was created by Jonathan Skogmo, Jason Cilo. It stars Imari Williams.
With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rul ...
Premise
With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rule.
Premise: The customer is always right is the exception rather than the rule.
Cast and characters
Leading cast
- Imari Williams as Narrator
Episodes
This series spans 9 seasons with 145 episodes.
| Season | Episodes | First aired | Last aired |
|---|---|---|---|
| Season 0 | 17 | July 11, 2023 | December 23, 2025 |
| Season 1 | 15 | November 15, 2022 | January 24, 2023 |
| Season 2 | 12 | June 6, 2023 | August 1, 2023 |
| Season 3 | 25 | November 7, 2023 | March 19, 2024 |
| Season 4 | 16 | May 7, 2024 | August 13, 2024 |
| Season 5 | 14 | February 4, 2025 | March 25, 2025 |
| Season 6 | 12 | July 15, 2025 | August 19, 2025 |
| Season 7 | 17 | October 14, 2025 | December 23, 2025 |
| Season 8 | 17 | March 10, 2026 | July 28, 2026 |
| Episode | Title | Air date |
|---|---|---|
| 1 |
Top 10: Fight Club Customer satisfaction isn't always guaranteed in this top ten episode of Customer Wars, especially if there are fists involved. |
July 11, 2023 |
| 2 |
Top 10: Hands Off Spotlighting the conflicts that arise when disgruntled and irrational customers come face to face with the employees doing their best to take care of their needs. |
July 18, 2023 |
| 3 |
Top 10: Complaint Department In this top ten special of Customer Wars, irate patrons received poor service and they're not afraid to shout about it. |
July 25, 2023 |
| Episode | Title | Air date |
|---|---|---|
| 1 |
Everything Must Go A woman vandalizes a New Jersey convenience store by randomly sweeping items off the shelves; a rideshare driver in Florida is pushed to the brink by a rude and unsanitary rider. |
November 15, 2022 |
| 2 |
Extra Special Delivery Customers brawl over an all you can eat crab legs buffet in Queens, NY. Trash talking between two groups of diners at a pancake house in Texas comes to blows. A man infuriates other customers when he cuts the long line at a coffee shop drive thru in Florida. A package delivery person attacks a woman who questions her methods. |
November 15, 2022 |
| 3 |
The Last Straw A man in Florida attacks a fast food cashier apparently over a lack of available straws. A grounded passenger in Texas gets a serious comeuppance after slapping an airline employee. A man in a grocery store beats the manager with sausage allegedly for not allowing him to purchase beer. Two customers at a crowded North Carolina gas station get into an all-out brawl when one tries to cut in front of the other. A convenience store clerk in California must deal with an aggressive, hairy, 500 pound intruder seeking candy bars. |
November 22, 2022 |
| Episode | Title | Air date |
|---|---|---|
| 1 |
Rage Against the Rideshare Driver A stubborn moviegoer refuses to give up his seat, causing employees to stop the movie and intervene; a woman throws a tantrum after being ordered off a flight for not complying with the airline's pet policy. |
June 6, 2023 |
| 2 |
Mid-Air Scare A plate shatters on a woman's face during a brawl over restaurant seating; a man wreaks havoc in a video game store over their return policy; a delivery driver falls into a 13-foot septic hole while attempting to deliver a package. |
June 6, 2023 |
| 3 |
Courage on Tap A customer causes chaos with a fire extinguisher; a man renting out his luxury car for the day finds it at a body shop; a bar patron keeps his cool in the face of an armed robber; a supermarket customer starts arguing with the staff. |
June 13, 2023 |
| Episode | Title | Air date |
|---|---|---|
| 1 |
Can't Fight this Ceiling In Las Vegas, a rideshare driver and passenger get into a heated altercation over an alleged door slam. In Akron, Ohio, a cashier lifts her shirt and flashes a customer mid-argument. A young lady in England throws a milkshake at a car she was just paid to wash. A woman falls through the ceiling of a convenience store in Canada. In Houston, Texas, a woman stands in a sports stadium parking space in an attempt to reserve her spot. In Knoxville, Tennessee, a passenger attempts to rob a Taxi driver at gunpoint. At a superstore in Alabama, a pregnant woman shopping with her husband shocks him with a special request. |
November 7, 2023 |
| 2 |
Too Hot to Handle In Orlando, FL, a passenger makes a scene in the aisle after being asked to leave the plane; a pickup truck at a drive thru window suddenly becomes engulfed by flames. |
November 7, 2023 |
| 3 |
Dumpster Dive In Oakland, California, a disagreement between two employees culminates in a dramatic tug of war with one employee's hair; at a Texas airport, a passenger goes on a tirade after being denied boarding. |
November 14, 2023 |
| Episode | Title | Air date |
|---|---|---|
| 1 |
Scuffle on the Slopes In Texas, an angry cell phone customer wreaks havoc in a store with a metal stool. A mistaken assumption creates an awkward situation for a food delivery worker in Maryland. In Florida, two telecommunication workers are confronted by an irate, and armed, resident. A demonstration at an Arkansas science museum goes very wrong. In Canada, a thrown snowball leads to a scuffle on the slopes. In Illinois, a package delivery worker refuses to let an icy driveway get in his way. |
May 7, 2024 |
| 2 |
Delivery Disaster At an Atlanta Airport, a woman berates airline staff after apparently being removed from her flight. In Covington, Georgia, a delivery driver rushing to drop off a package makes a big mistake. A young boy dangles precariously from a chairlift at a Nevada ski resort as a group of skiers below attempt a rescue. At a coffee shop drive-thru in England, a woman convinces her boyfriend to order from a secret menu that doesn't exist. In Fort Worth, Texas, an attempted credit union robbery spirals dangerously out of control. |
May 7, 2024 |
| 3 |
Convenience Store Chaos In Kansas City, Mo., a convenience store clerk and a customer get into a heated and prolonged confrontation; in North Carolina, two sibling whitewater rafting guides physically right each other on a raft as it makes it's way down a river. |
May 14, 2024 |
| Episode | Title | Air date |
|---|---|---|
| 1 |
Wild Horse Chase Tensions rise at a pet grooming business in Miami; mounted police pursues a suspect shoplifter. |
February 4, 2025 |
| 2 |
Takeout Trouble A customer's demand for a refund spirals into a heated back and forth with employees. |
February 4, 2025 |
| 3 |
Ferris Wheel Fiasco A commuter must contend with another passenger's feet on her seat. |
February 11, 2025 |
| Episode | Title | Air date |
|---|---|---|
| 1 |
Tables and Tiaras In Toronto, Canada, confusion over handicapped accessibility on a streetcar causes tempers to flare. In Charlotte, North Carolina, an amateur fashion show devolves into an all-out brawl. A plane is forced to make an emergency landing in Albuquerque, New Mexico, after passengers receive frightening messages on their phones. In Green Valley, Arizona, a contracted delivery driver becomes locked in an ugly exchange with a resident from a gated community. At a fast-food restaurant in Stone Mountain, Georgia, an early morning employee is confronted by an apparently armed man. |
July 15, 2025 |
| 2 |
Sting Operation In Florida, a dress-shop employee suspected of taking money from the cash drawer is confronted by police. In a Charlotte fast-food restaurant, employees attempt to remove two argumentative customers from the premises. At a hair salon in Texas, a woman gets an unpleasant surprise when having her hair washed. In a New Jersey gas station coffee shop, an alleged parking lot mishap turns violent. In England, a delivery cyclist pursues a man who he believes took his $2,700 bike. |
July 15, 2025 |
| 3 |
Do Not Disturb In Allen, Texas, a parking lot dispute turns into a bizarre tirade of passive-aggressive insults. At a luxury hotel in West Palm Beach, Florida, an unruly guest clashes with staff and police. A Dallas rideshare driver picks up a passenger and has a stunning realization. In Loma Linda, California, a fast food restaurant is thrown into chaos when a customer intervenes in an argument between employees and a man who's unhappy with the service. |
July 22, 2025 |
| Episode | Title | Air date |
|---|---|---|
| 1 |
Regretful Robber In Toronto, Canada, a fast-food customer berates the kitchen staff over his order and in Jupiter, Florida, a customer confronts a delivery driver who is unable to hand over her parcel. |
October 14, 2025 |
| 2 |
Diner Disruption At a 24-hour diner in Florida, a woman accuses another customer of being too loud and on board a plane at a Fort Lauderdale airport, police attempt to resolve a seat dispute with an uncooperative passenger. |
October 14, 2025 |
| 3 |
Fearless in a Food Truck In Florida, a couple's dispute at a movie theater escalates to a call for police assistance and in Taiwan, café customers are thrown into a panic when a massive earthquake hits the area. |
October 21, 2025 |
| Episode | Title | Air date |
|---|---|---|
| 1 |
Flightless and Furious In Maryland, a delivery worker's sharp turn catches his co-worker off guard and at the Tampa airport, a passenger who's upset at missing her flight is confronted by police. |
March 10, 2026 |
| 2 |
Game Over At an amusement park, police officers confront a couple causing a disturbance. |
March 10, 2026 |
| 3 |
High Stakes Heist On an airplane in Los Angeles, two friends are confronted by the flight crew. |
March 17, 2026 |
Production
Release
| Original network/platform | A&E |
|---|---|
| First aired | November 15, 2022 |
| Last aired | March 24, 2026 |
| Status | continue |
| Schedule | Tuesday at 22:00:00 |